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Privacy Policy

1. INTRODUCTION

This Privacy Policy explains how IT Care LLC collects, uses, stores, discloses and otherwise processes the personal data we collect about individuals who use and interact with our Website, virtual machines, or any related mobile application and transactional module that display or link to this Privacy Policy, register for a Customer Account and use our Cloud Services, register for, attend or take part in our events, webinars, or contests, or otherwise interact with us in person and/or by email, text message, instant messaging, telephonically, and by other electronic means. All terms defined in this Privacy Policy shall have the meaning given to them in the Terms of Service unless otherwise stated.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, you should not use the Website, the Cloud Services or otherwise provide us with your personal data. By using and/or accessing our Website and the Cloud Services or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy. Your use of our Websites and the Cloud Services is also governed by our Terms of Service.

This Privacy Policy is effective as of the date first set forth above. We may update this Privacy Policy from time to time. If we make changes, we will post the updated Privacy Policy on this page or another page that links to this page and change the date at the top of this webpage. We encourage you to look for updates and changes to this Privacy Policy by checking this date when you access our website. We will notify you of any modifications to this Privacy Policy that might materially affect the way we use or disclose your personal data prior to the change becoming effective by means of a message on this Website, unless another type of notice is required by the applicable law. Your continued use of the Website and our Cloud Services after we have posted changes to this Privacy Policy or notified you, if applicable, is deemed to be your acceptance of those changes.

2. KEY DEFINITIONS

“Affiliates” means entities in our group who are listed in this Privacy Policy (please read the Affiliates section).

“European Data Protection Law” means the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable national legislation implementing the GDPR and, if applicable, the UK data Protection Act 2018 and the UK GDPR.

“Privacy Policy” refers to this Privacy Policy.

“You” and “your” refers to the individual to whom personal data covered by this Privacy Policy relates.

3. INFORMATION WE COLLECT

We may collect data, including personal data, about you as you use our Websites and Cloud Services or request our Cloud Services, and otherwise interact with us. Some of our Website’s functionality can be accessed without providing any personal data. We process three broad categories of personal data:

  • Information collected automatically..
  • Information provided directly by you;
  • Information received from third parties

3.1 Information Provided Directly by You

Account registration. If you register with the Cloud Services through our Website, then as part of such registration we will ask you to provide certain personal data, including your name, your company name, address, phone number, your email address and password.

Communication with IT CARE LLC. We collect personal data that you voluntarily give us when you contact us with inquiries (including by filling out relevant forms on our websites), engage with our chat bot on the Website, respond to one of our surveys, contact our customer support regarding a problem you are experiencing with the Cloud Services or otherwise contact us regarding the website or the Cloud Services.

Transactions. We collect details of transactions you carry out using the Cloud Services including information you provide to enable us to fulfill your orders, which may include financial information such as your credit card number. As a Customer of the Cloud Services, we will receive your payment transaction details (for example, your name, the amount paid and the date of payment).

Payment Information. We collect payment and billing information when you register for Cloud Services. For example, upon registration we ask you to designate a billing representative, including name and contact information. You may also provide payment information, such as payment card details, which we collect via secure payment processing Cloud Services. If you sign-up for a free trial account, you are not required to enter your credit card information unless and until you decide to continue with a Subscription Plan to Cloud Services.

Additional Payment Information. You may choose to provide additional information such as your EIN, additional billing address or name of the entity that you represent.

3.2 Information Received from Third Parties

We may combine personal data we receive from you with personal data we obtain from other sources, such as:

  • Our authorized resellers or distributors, for example, if you purchase access to the Cloud Services through one of these partners. The personal data we may receive may include mailing addresses, job titles, email addresses, and phone numbers.
  • Other third parties, such as email campaigns, marketing partners, publicly-available sources and data providers. The personal data we may receive includes company information, location information, demographic information, and business contact information, including mailing addresses, job titles, email addresses, and phone numbers. We may use this information to enhance the information that we already maintain about you and to improve the accuracy of our records, in addition to other purposes described in this Privacy Policy.

3.3 Information Collected Automatically

Device and Usage Data. When users come to the Website, we may track, collect, and aggregate information indicating, among other things, which pages of the Website were visited, the order in which they were visited, when they were visited, and which hyperlinks were clicked. We also collect information from the URLs from which you linked to the Website. Collecting such information may involve logging the IP address, operating system and browser software used by each user of the Website. We may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of their point of connectivity.

Third-Party Widgets. Our Website contains widgets and social media features, such as the Facebook or LinkedIn button for our social media accounts. You are the only person who decides if you would like to press this button and share your personal data with the respective third-party operators of widgets or social media. These widgets and features collect your IP address, the information about the page you are visiting during your use of the Cloud Services and may set a cookie to enable the feature to function properly. Widgets and social media features are either hosted by a third party or hosted directly within our Cloud Services. Your interactions with these features are governed by the privacy policy of the company providing it and we recommend that you read them prior to sharing your data with such third parties.

Cookies and Similar Technologies. The current version of the Website uses a variety of “cookies”. Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognize your device the next time you visit. We use the term “cookies” to refer to all files that collect information in this way. There are many functions cookies serve. For example, they can help us remember your preferences, analyze how well the Website is performing, or even allow us to recommend content we believe will be most relevant to you. Most cookies will not collect information that identifies you, but will instead collect more general information such as how users arrive at and use the Website.

Cookies do not cause any damage to the terminal, but make it easier, for example, to find preferences, pre-fill certain fields and adapt the content of the Cloud Services on the site visited. Such data allows the improvement of ergonomics and Cloud Services according to your interests. If you are unable to use our Website, you may need to activate your browser’s cookies option.

Please note that, depending on the settings you choose, enabling the cookie option may allow other servers to install cookies on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

In addition, IT CARE LLC uses Google Analytics, a web analytics tool. Information concerning your navigation on the Website is collected, in particular :

  • The pages you visit;
  • The date, time, duration and frequency of your visits;
  • The links you click on;
  • The type of operating system on your computer, and the language of your computer;
  • The name of your Internet service provider;
  • Your geographical location;
  • Your IP address (anonymized);
  • Your browser type and version;
  • The address of the referring site, if you are accessing the site from another site.

This information is used to produce statistics and reports on the browsing of the Website and thus to enable us to provide a tailored service to users

A user can configure their browser to prevent cookies from being saved and to prevent this browsing information from being saved by installing a Google Analytics disabling browser add-on on your computer.

4. HOW WE USE YOUR INFORMATION

We use the personal data we collect, described above, as follows:

For marketing and advertising, including sending you updates and information about our new products and Cloud Services, upcoming events or other promotions or news, including by email or push notification, as permitted by law. Where required by law we will only send you marketing information if you consent to us doing so at the time you provide us your personal data. You may opt-out of receiving such emails by following the instructions in each promotional email we send you or by updating your user settings. If you receive commercial emails from us, you may unsubscribe at any time by following the instructions contained within the email or by sending an email to info@itcare365.com. Please be aware that if you opt-out of receiving commercial emails from us or otherwise modify the nature or frequency of promotional communications you receive from us, you will continue to receive administrative messages from us regarding the Service. We do not share your information with non-affiliated third parties for their own marketing purposes.

To provide the Cloud Services and related support, process transactions, manage your user account and respond to your requests. This is necessary to fulfil the contract we are about to enter into or have entered into with you.

To the extent permitted by applicable law, and for certain legitimate interests, including:

To manage our relationship with you, which includes sending administrative information to you, for example, information regarding the website and changes to our terms, conditions, and policies, information on our own products and Cloud Services that may be of interest to you and responding to your requests or communicating with you;

To analyze your preferences, interests and behavior (such as your usage of and interactions with our websites and Cloud Services) to identify insights, trends and correlations. This enables us to improve your experience with our Cloud Services by providing you with more relevant content and service offerings and helps us improve our Cloud Services (including our Service’s functionality, product features, and user-friendliness) and develop new products and Cloud Services.

For other internal business purposes, such as data analysis, benchmarking, audits, conducting research, analysis, studies or surveys and identifying usage trends. To prevent fraud or criminal activities, misuse of our products or Cloud Services and ensure the security of our IT systems, architecture and networks;

To (a) comply with legal obligations and legal process; (b) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (c) enforce our Terms of Service; (d) protect our operations; (e) protect our rights, privacy, safety of property, and/or that of you or others; and (f) allow us to pursue available remedies or limit the damages that we may sustain.

If you ask us to delete your data or to be removed from our marketing lists and we are required to fulfill your request, to keep basic data to identify you and prevent further unwanted processing.

5. HOW WE SHARE YOUR INFORMATION

We do share your information as follows:

  • With Our Affiliates. As permitted by applicable law and as contractually agreed between us, we may share your personal data with our affiliated entities. Those entities may market their products and Cloud Services to you, but their use of your personal data will be governed by this Privacy Policy.
  • Sales Channel Partners and Distributors: We may provide information about you to carefully screened entities that work on our behalf, such as our marketing Cloud Services suppliers, newsletter distributors or other service partners, to market IT CARE’s products and Cloud Services. Only trusted companies who require the use of said information for business purposes are given access to it.
  • Service Providers. We may share your information with other third-party service providers to assist us in providing our Cloud Services to you, responding to your requests, and/or to provide you with the partner Cloud Services you have purchased.

We also may share your information in the following circumstances:

Legal Purposes. To enforce our Terms of Use and the Agreement we have with you; for example, to protect the security of our Cloud Services, as required by law or when we believe that disclosure is necessary to protect our rights.

Business Transfers. If we are acquired by or merged with another company, if substantially all our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company. We also may transfer our rights under any customer agreement we have with you.

In Response to Legal Process. We may disclose the information we collect from you to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.

To Protect Us and Others. We may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or act regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of the Agreement or this Privacy Policy, or as evidence in litigation in which we are involved.

Aggregate and Anonymous Information. We may share aggregate or anonymous information about users with third parties for research or similar purposes.

6. LINKS TO THIRD PARTY WEBSITES

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates and or other sites. When you follow these links, you leave our Website. The information exchanged at that time is no longer subject to this Privacy Policy. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check their policies before you submit any personal data.

7. DATA RETENTION

We retain your personal data for as long as reasonably necessary to provide the Cloud Services and fulfil the Subscription Plan you have purchased, complying with our legal obligations or for other legitimate business purposes, such as maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements. After the applicable retention period has elapsed, your personal data will be anonymized and deleted, subject to your selected back-up plan. For our Website, we retain your information as long as we have a legitimate business interest to process it or as long as you have not withdrawn your consent. This includes data you or others provided to us and data generated or inferred from your use of our Website.

8. SECURITY

IT Care LLC takes security of all data, especially your personal data, seriously. We do our best to protect your information from any unauthorized access or loss with implemented security features and procedures. You should, however, be aware that the transmission of information via the Internet is never completely secure. You should also take necessary steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

9. UPDATING AND ACCESSING YOUR PERSONAL DATA

You may access, review, modify and delete your Customer Account by going to your account and editing your information. However, if you want to update, delete, limit the use or disclosure of, or access the personal data we hold about you in our systems, you will need to email your request to us at info@itcare365.com.

10. CHILDREN

Our Cloud Services are not directed at children who are under the age of 16. We do not knowingly collect personal data from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided personal data to us through the Cloud Services, please contact us at info@itcare365.com and we will endeavor to delete that information from our databases.

10. CHILDREN

Our Cloud Services are not directed at children who are under the age of 16. We do not knowingly collect personal data from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided personal data to us through the Cloud Services, please contact us at info@itcare365.com and we will endeavor to delete that information from our databases.

11. COUNTRY AND STATE SPECIFIC DATA INFORMATION

Florida

IT Care LLC has appointed Chris Morales CEO, as a Data Protection Officer. You can reach us at info@itcare365.com for more information.

International Transfers of Personal data

IT Care LLC is based in US and other members of our group are based in countries outside of US, CO or the AR. Please note that if you access our Website or register for our Cloud Services your personal data may be transferred across international borders or from the country in which you are located, to countries that do not have laws providing an adequate level of data protection.

We transfer your personal data as described above, and to ensure adequate protection for personal data, we will take steps to ensure that your personal data receives adequate security protection where it is processed and your rights continue to be protected pursuant to the applicable data protection law, including using Standard Contractual Clauses approved by The United States.